Booksellers
Trade Terms & Condition
- Europe, Africa, Asia,Middle East and Pacific Islands
- United States, Canada, South America, Atlantic, Caribbean, and other islands, Latin America
Europe, Africa, Asia,Middle East and Pacific Islands
- Informa Healthcare operates on a firm only sales basis.
- The standard credit term is 30 days from the invoice date.
- The standard trade discount is 20%.
- Exceptions and higher discounts are available, at the discretion of the publisher.
- Informa Healthcare can support your sales activity with promotional material that directs customers to your bookshop or website.
In placing an order with Informa Healthcare, the purchaser agrees with these terms and conditions.
Returns policy
Books that are returned to Informa Healthcare by customers will not be credited or acknowledged. Informa Healthcare accepts no liability for financial losses incurred by customers who have submitted unauthorised returns.
Informa Healthcare will not send back any books that are wrongly returned; the publisher reserves the right to keep these books without compensation or to return any shipment, at the customer’s cost, without credit.
Discounts
Informa Healthcare’s standard trade discount is 20%. Exceptions are determined by your representative, based on your sales history and forward bookings. All discounts must be agreed in writing with your representative, and should be clearly marked on all orders.
Promotional material
Informa Healthcare is happy to create marketing and promotional materials, e.g. catalogues, bibliographic information, jacket scans. Preference will be given to customers that order frequently and at high volumes. Contact ushma.mistry@informa.com for details.
New accounts
To qualify for a trade account you must supply two trade references from current customers and a reference from your bank, or have an existing trade account with Informa Healthcare’s sister company Taylor & Francis. All accounts are established at the discretion of your representative. Please contact alex.fox@informa.com.
Errors, imperfections & missing books
Wrongly supplied books and imperfect copies (those with production faults) will be accepted if returned within 90 days of the original invoice date. Postage/carriage costs will be met by Informa Healthcare. Prior approval of the return and the postage costs must be obtained, in writing, from your representative, who will supply the return address.
Missing books can be claimed for, up to one month from the original invoice date. If the book was due to be shipped to an address outside of Europe, you can only claim if you specified use of a UK freight forwarder when placing your order. For all other delivery methods, liability reverts to the customer and a claim cannot be made.
Distribution
All books despatched to destinations outside the UK will be sent by airmail or equivalent service. You should allow up to 25 days for delivery. Informa Healthcare will meet cost of shipping within the UK; up to 15% of the invoice value could be charged for shipping outside the UK.
Ordering
Orders should be sent to csdhealthcarebooks@informa.com and must provide these details:
- The books’ ISBNs and titles
- The quantities required for each book
- Your purchase order number
- Your VAT registration number (if applicable)*
- Your full invoicing address
- Your full shipping address (UK Freight Forwarder if applicable)
- A named contact
- A contact telephone number
- A contact email address
- Your agreed discount level (%)
- Your agreed credit term
- The name of your Informa Healthcare representative
* VAT or other applicable taxes will be added to your order if required.
Payment
Payment shall be made in accordance with the terms set out on your invoice. Any extension of terms must be obtained in writing from your representative.
By Bank Transfer:
NatWest Bank
25 High Street, Colchester, Essex, UK
Account name: Informa UK Ltd
Account No: 01825550
Sort Code: 60-06-06
IBAN: GB25NWBK60060601825550
Swift Address: NWBKGB2L
By Cheque / Draft:
Informa UK Ltd
Receipts Section
Sheepen Place
Colchester
Essex
C03 3LP, UK
By Credit Card:
To make a payment by credit card call +44 (0) 20 7017 5540.
Sales Manager Contacts
UK, Europe and RoW (excluding US, Canada, South America)
Alex Fox
Tel: +44 (0)20 7017 7386
Email: alex.fox@informa.com
For general enquiries, e.g. about price and availability, please contact our customer service team:
Informa Healthcare Customer Services
Sheepen Place
Colchester
Essex
C03 3LP
United Kingdom
Tel: +44 (0)20 7017 5540
Email: healthcare.enquiries@informa.com
United States, Canada, South America, Atlantic, Caribbean, and other islands, Latin America
New Accounts
Trade accounts in the territories of United States, Canada, South America, Atlantic, Caribbean, and other islands, Latin America can be setup on request and credit terms of 30 days will be applicable. To qualify for a trade account you must supply two trade references from current customers and a reference from your bank. To set up a new account please contact Director of Trade Sales, melissa.sears@informausa.com.
Sales Manager Contact
Melissa Sears
Tel: +1 561-998-2539
Email: melissa.sears@informausa.com
Discounts
Contact your sales representative to determine account discount.
Ordering & General Enquiries
Jenn Kane
Informa Healthcare USA
52 Vanderbilt Avenue
New York
NY 10017, USA
Tel: +1 212 520 2729
Fax:+1 212 262 8234
Email: UShealthcare.enquiries@informa.com
Payments
For your convenience, we offer several methods for remitting payment.
You may pay by credit card, check, wire or ACH. We accept Visa, MasterCard and American Express. We must receive full payment of the invoice(s).
By Cheque / Draft:
Informa UK Ltd
Receipts Section
Sheepen Place
Colchester
Essex
C03 3LP, UK
Returns Policy
For orders placed September 1, 2009 or later, books that are returned will not be credited or acknowledged. Informa Healthcare accepts no liability for financial losses incurred by customers who have submitted unauthorized returns. Informa Healthcare will not send back any books that are wrongly returned.
For orders placed before September 1, 2009, books that are returned will be handled according to the terms of the Returns Policy in place prior to September 1, including back orders that are shipped and invoiced after September 1.
- Books may be returned to Informa Healthcare within 18 months from invoice date.(effective for invoices as of April 27, 2005)
- Returned books must include a copy of, or reference to, its original invoice. Returned books with no accompanying invoice information will be investigated and credited at the most recent invoice terms.
- Returned books must be free from damage and in resalable condition. Books that are highlighted, written in, or otherwise defaced will be considered damaged, and customer will be denied credit. Customer will be informed that credit is denied and given the option to have the book(s) returned.
- Books received from Informa Healthcare that are damaged or defective must be returned within 45 days of invoice to receive credit.
- Shelf-worn titles displayed at bookstores and handled by customers are acceptable for return. Examples of self-worn condition are bent pages or corners, and scratched covers.
- Books containing disks must be returned with disks intact.
- Shrink-wrapped books must be returned with shrink wrapping intact.
- Books declared out-of-print will be accepted for return for 180 days after the title is declared out-of-print. Books that are superseded by a new edition will be accepted for return for 180 days after the publication date of the new edition.
- Books that are not published or distributed by Informa Healthcare will be returned at customer’s expense.
Return address:
Informa UK Ltd
Healthcare Books
Sheepen Place
Colchester
Essex
C03 3LP, UK
